A ticket was created by Eranda Munasinghe at 2023-01-17 18:02:00
Sierra representative AdminSierra is requested to proceed at 2023-01-18 15:02:01
Dialog representative AdminDialog approved to proceed at 2023-01-18 16:27:31
Sierra representative AdminSierra is requested to confirm the Neutralization at 2023-01-18 16:22:41
Dialog representative AdminDialog confirmed the neutralization at 2023-01-21 11:15:03
Sierra representative AdminSierra is requested to confirm the resolvement at 2023-01-18 16:24:24
Dialog representative AdminDialog confirmed the resolvement at 2023-01-21 11:15:15