A ticket was created by Dinuka Heshan at 2023-03-16 18:54:00
Sierra representative AdminSierra is requested to proceed at 2023-03-16 19:04:00
Dialog representative AdminDialog approved to proceed at 2023-03-16 19:04:27
Sierra representative AdminSierra is requested to confirm the Neutralization at 2023-03-17 22:33:48
Dialog representative AdminDialog confirmed the neutralization at 2023-03-17 22:49:44
Sierra representative AdminSierra is requested to confirm the resolvement at 2023-03-17 22:33:57
Dialog representative AdminDialog confirmed the resolvement at 2023-03-17 22:49:54