A ticket was created by Dinuka Heshan at 2023-07-16 20:58:00
Sierra representative AdminSierra is requested to proceed at 2023-07-16 21:01:20
Dialog representative AdminDialog approved to proceed at 2023-07-16 21:01:34
Sierra representative AdminSierra is requested to confirm the Neutralization at 2023-07-17 09:36:28
Dialog representative AdminDialog confirmed the neutralization at 2023-08-17 13:00:59
Sierra representative AdminSierra is requested to confirm the resolvement at 2023-07-17 09:36:31
Dialog representative AdminDialog confirmed the resolvement at 2023-08-17 13:01:07